Zoho SalesIQ: Introduces Faster Live Chat Widget for Zoho Desk
Hello everyone!
PFC Group brings you the latest Zoho Desk update focused on improving website live chat performance and customer support experience.
Zoho has announced that the older version of the SalesIQ live chat widget will be discontinued after May 15, 2026. To provide better speed, reliability, and accessibility, Zoho Desk will start rolling out the new SalesIQ widget from May 18, 2026.
SalesIQ powers the live chat experience in:
Zoho Desk
Help Center
ASAP widgets
What Improvements Does the New Widget Bring?
Faster Performance
- Smaller widget size for quicker loading
- Loads asynchronously without slowing down your website
Better Accessibility
- Supports screen readers
- Keyboard-friendly navigation
- Improved language support for global users
Future-Ready Experience
- All upcoming features will be available only in the new widget
- Regular maintenance and support will continue only for the updated version
What Happens in Zoho Desk?
Starting May 18, 2026:
Zoho Desk will automatically show the new SalesIQ widget code
Websites already using the Zoho Desk embed code will automatically load the updated widget
No manual setup or changes are required
Help Center and ASAP Widget Users
If you are using live chat in:
Zoho Desk Help Center
ASAP widget
End of support for the older widget
After May 15, 2026, the old SalesIQ widget will no longer receive:
Although the older widget may continue working for some time, its performance and compatibility may decrease in the future. Businesses using Zoho Desk are encouraged to move to the updated widget experience for better support and future enhancements. |
Could a faster and more reliable live chat experience improve customer support on your website?
Related Articles
Zoho SalesIQ integrates with OpenAI, unlocking powerful AI features!
Adopting technology and artificial intelligence (AI) has become increasingly essential for us and our organizations in today's digital age. Technology has revolutionized how we live, work, and communicate, and AI is quickly becoming a transformative ...Zoho SalesIQ Launches Enhanced Live Chat Widget for Better Performance
Hello Everyone, As we mark a decade of innovation, we’re excited to introduce the revamped SalesIQ Live Chat Widget! Redesigned for both style and performance, this upgraded version is twice as fast, offering a sleek new interface alongside ...Introducing Zoho Service Plus : A unified platform for customer service - Early Access for Partners
We are excited to announce early access to Zoho Service Plus, a unified platform that brings together all of our customer service applications into a single platform. The early access program is exclusive only to partners. With Service Plus, manage ...Zoho Desk: 2-Year Data Analytics in Zoho Desk
Zoho has announced a much-anticipated feature in Zoho Desk. A select group of users now has early access to the "2-Year Data in Analytics - Reports" feature, allowing them to create reports using data from the past two years. Enhanced Reporting ...Zoho Desk's Instant Messaging | Product Updates | May'23
Hello Partners, As we advance into the year, we're eager to bring you this month's product updates, where we'll run you through the significant updates in the Instant Messaging module. I hope this info is insightful as you continue using our IM ...