What’s New in Zoho Desk Mobile Apps – Q1 2026
As we wrap up the first quarter of 2026, here’s a quick look at the latest enhancements rolled out in Zoho Desk mobile apps. These updates are focused on improving agent productivity and delivering a smoother support experience on the go.
What’s New
Send Bulk WhatsApp Messages from Ticket Detail Page (iOS & Android)
Support agents can now select up to 50 tickets and send WhatsApp messages to the linked contacts in one go.
Perform bulk messaging directly from the tickets module
Save time on repetitive communication tasks
Improve response speed and customer engagement
Arabic & Hebrew Language Support (iOS & Android)
The mobile app now supports Arabic and Hebrew with full right-to-left (RTL) compatibility.
Interface adapts to RTL scripts seamlessly
Better usability for Arabic and Hebrew-speaking users
Enhanced accessibility across regions
Advanced Ticket Sorting & Filtering (iOS)
Finding and organizing tickets is now faster with improved filtering and sorting capabilities.
Apply filters using criteria like issue type or account name
Save, rename, and reuse filters for quick access
Sort tickets by due date, created time, or recent activity
Organize tickets in ascending or descending order
Availability
These updates are available for users across all data centers.
Final Note
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