SalesIQ Tip: Help Operators Live Without Disrupting Conversations

SalesIQ Tip: Help Operators Live Without Disrupting Conversations


Consider this.

You’re a supervisor reviewing live conversations.

An operator is chatting with an important prospect.
Suddenly, the prospect asks something unexpected—maybe about a custom pricing plan or a bulk discount that isn’t usually offered.

The operator pauses… trying to think of the right reply.
In most cases, this is where they say:
“Let me check and get back to you.”

But does it always need to happen like this?

With Whisper Mode in SalesIQ, it doesn’t.

Using Whisper Mode, you can step in at the right moment and guide the operator while the chat is still going on, without the visitor knowing anything.

Whisper messages are visible only to the operator, so you can:

  • Suggest the right response instantly and help handle tricky questions in real time

  • Train and guide new operators during live chats without interrupting the customer experience

  • Step into important conversations without taking full control of the chat

All of this happens while keeping the conversation smooth and natural for the visitor.

Whsiper mode in SalesIQ


Whisper Mode in SalesIQ  

Because this helps you fix mistakes on the spot, instead of correcting them later. And that’s always better, right?

Have you tried Whisper Mode yet? Share your experience in the comments.

For more information, please visit www.pfc-group.com.