Zoho SalesIQ Innovations: Connecting Businesses Seamlessly

Zoho SalesIQ Innovations: Connecting Businesses Seamlessly

As the year draws to a close, we at Zoho SalesIQ take a moment to reflect on the incredible journey we've had in 2024. Our mission to create a versatile, user-friendly, and customer-focused engagement platform has driven us to achieve remarkable milestones. This year has been all about introducing new features and enhancements that empower businesses to connect with their audiences more effectively than ever. 


Let’s dive into the highlights that defined our year.


Advancing Customer Connectivity   


  1. WeChat Integration: Seamless Conversations, Simplified
    This year, we made it possible for businesses to communicate with WeChat users directly through the SalesIQ dashboard. Operators could leverage tools like canned responses, FAQs, and widgets to deliver personalized assistance effortlessly. Moreover, integrating with CRM and Desk ensures smooth lead nurturing and ticket creation.
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  1. WhatsApp Templates: Redefining Chat Efficiency
    SalesIQ now allows operators to design and save templates for WhatsApp conversations. These templates streamline messaging workflows and even enable starting fresh conversations on closed WhatsApp threads, enhancing follow-up capabilities.



  1. Telegram and LINE Chatbots: Expanding Automation
    Our chatbot functionality was extended to Telegram and LINE, complementing existing support for platforms like Facebook and WhatsApp. Businesses can now provide quick, automated responses, reducing response time and enabling operators to focus on complex queries.



Reaching a Global Audience   

  1. Multilingual Chatbots: Over 30 Languages
    This year, we expanded language support for our chatbots to 30+ languages, enabling businesses to serve customers in their preferred languages and enhance global accessibility.



  1. Azure AI Translator Integration
    Adding to the existing Google Translate integration, SalesIQ now supports real-time translations with Azure AI Translator. This ensures smooth communication with users across different regions, breaking language barriers effortlessly.


  1. Hebrew RTL Support: Enhancing Regional Usability
    We introduced Right-to-Left (RTL) support for Hebrew, joining Arabic in providing a natural chat experience for users who read and write in RTL languages.


Optimizing User Experience ⚙️🎨  

  1. Desktop Apps for Mac and Windows
    The launch of SalesIQ desktop apps has been a game-changer, providing features like auto-launch, actionable notifications, and seamless integration with device ecosystems, making operations smoother for users.



  1. Articles on Instant Messaging Channels
    Operators can now share informative articles across multiple instant messaging platforms, from WhatsApp to Telegram, helping users access resources effortlessly.



  1. Revamped Live Chat Widget
    Our new live chat widget is faster, more engaging, and optimized for mobile networks. Designed to improve SEO and accessibility, it offers a consistent and inclusive experience for all users.



Additional Features That Made an Impact   

  • Integrated Ticket Management: Operators can edit and manage Desk tickets directly from SalesIQ, bridging the gap between sales and support.

  • Cliq Group Chats from SalesIQ: Start internal discussions about customer chats directly from the SalesIQ interface.

  • Extended IM Chat Time: Keep conversations alive for up to 24 hours on instant messaging platforms.

  • Multi-WhatsApp Business Account Support: Manage multiple WhatsApp accounts seamlessly within SalesIQ.

  • SalesIQ TV App: Real-time business insights are now available on Android and Apple TV.

  • Live Insights Dashboard: Get an instant overview of chat and call volumes, operator activity, and other key metrics.

Looking Ahead   

Every feature we launched this year reflects our dedication to helping businesses build stronger customer relationships. Whether it's through advanced integrations, multilingual support, or enhanced usability, our focus remains on delivering tools that empower you.


The journey doesn't end here—2025 promises to bring even more exciting innovations. For more details visit us at pfc-group.com