Hello everyone,

Picture a new support rep starting their journey.

They open one website for product training… another for process guidelines… and yet another to read knowledge base articles.

Tabs everywhere. Slow learning. Lots of confusion.

And when information is scattered, answering customer queries quickly becomes a challenge.

But what if all the training material, articles, and learning resources lived in one single place?

No switching platforms.
No lost time.
Learn at your own pace.

That’s exactly why Zoho Desk now brings you the Employee Self-Service Portal (ESSP) and the Training module powered by TrainerCentral — a complete learning and onboarding space built right inside Desk.

What is the Employee Self-Service Portal?  

The ESSP is a dedicated learning space for support agents and internal teams.
Here, they can access:

• The Knowledge Base

• The Training module (via TrainerCentral)

It becomes their central learning hub, helping them find articles, take courses, and build strong product and process knowledge without leaving Zoho Desk.

Once you enable it, you’ll find:

• An Employee sub-tab inside the Help Center

Why the Training Module Matters  

The Training module helps teams learn smoothly — from onboarding to continuous skill building.

Admins can create structured self-learning courses like:

• New employee onboarding

• Professional communication

• Security & compliance practices

With TrainerCentral integrated inside Desk, course creation becomes effortless.
You can add:

• Lesson titles & descriptions

• Detailed content

• Images, GIFs, videos

• Assignments

Accessing KB & Training Inside ESSP  

Support agents often need quick information while replying to customers.
Switching to another platform for articles slows them down.

Now, they can open the Knowledge Base directly inside Zoho Desk, making answers fast and accessible.

And for mandatory courses?
They can go to:

Availability  

This feature is now available for all Enterprise edition users across every DC.