Imagine having all the essential details about your agents readily available whenever you need them. That’s exactly what the Agent Details feature in Radar provides! From agent photos and names to statuses, ticket metrics, and performance insights, this feature serves as your control hub for overseeing and supporting your team.

And now, we’ve made it even better!

What’s New?

• ✔ Personalized View – You can now choose which specific agent detail cards you want to display, giving you a customized experience tailored to your needs.

          

• Team Insights – Ever wondered which teams an agent is part of? This new enhancement provides clear visibility into their roles and responsibilities, making delegation a breeze.

              

• Instant Ticket Access – No more endless searching! Quickly view open, on-hold, and overdue tickets at a glance, saving valuable time.

  

How Customization Benefits Different Users:

🔹 Sarah, the real-time supervisor: During peak hours, Sarah relies on instant updates. By enabling only the Live Traffic and Tickets cards, she can swiftly identify overloaded agents and reassign tasks for seamless operations.

🔹 Alex, the analytics lead: Focused on in-depth performance analysis, Alex uses cards like Traffic Analysis and Average Handling Time to detect trends and provide data-driven recommendations without unnecessary distractions.

🔹 Priya, the operations manager: Priya’s responsibilities shift throughout the day. She prioritizes ticket metrics for daily tasks but switches to performance charts when planning for the quarter.

Why Customization Matters:

✔ Helps you focus on the most relevant data. ✔ Reduces distractions and keeps your dashboard organized. ✔ Allows you to easily adjust your view as priorities change.

These enhancements are available for both Android and iOS users.

For more details visit pfc-group.com.