Hello everyone,

Zoho has updated how business-day calculations work in workflows, especially when a trigger happens on a weekend. This improvement makes sure that offsets like +0, +1, and +2 business days run exactly when they should, giving you more accurate and predictable automation timing.

How business-day offsets work  

When you set up a workflow that depends on business days, you add a number next to a date field. This number decides when the action should happen.

Here’s the basic idea:

• +0 → Runs immediately, but only during business hours

• +1 → Runs on the next business day

• +2 → Runs two business days later

• And so on

In this example, business days are Monday to Thursday. Anything triggered on a weekend should wait until the next business day.

What should happen  

Imagine a customer signs up on a Saturday. Ideally:

• +0 should run on Monday

• +1 should run on Tuesday

• +2 should run on Wednesday

Each offset should push the action forward by exactly one business day.

What was happening before  

The system didn’t always handle weekend triggers correctly. For example:

• +0 → Monday (correct)

• +1 → Monday (incorrect)

• +2 → Tuesday

This meant +0 and +1 were treated the same when the trigger occurred on a non-business day, like Saturday.

Why we’re fixing this  

When business-day offsets don’t behave properly, it can lead to:

• Emails are going out sooner than planned

• Automations running earlier than intended

• Confusing workflow logs

To avoid this, each offset must follow the correct timing.