Zoho CRM Is Saying Goodbye to Autoresponders—Start Using Cadences Today
Zoho CRM’s Autoresponder feature will be discontinued by September 30, 2025.
If you’ve been using Autoresponders to manage your automated email follow-ups, it's time to explore Cadences—a smarter, more versatile automation solution designed for today’s multichannel outreach strategies.
Hi everyone,
Autoresponders were originally designed to handle basic email-based follow-ups. But as customer engagement has become more sophisticated, businesses now require richer, more personalized automation. That’s where Cadences step in.
Why Cadences are the Better Choice
Cadences go far beyond basic follow-ups. They allow you to build structured, behavior-driven workflows that span multiple channels and touchpoints. Here’s what makes Cadences stand out:
- Tailored engagement with fully customizable, multi-channel workflows
- Smart automation that responds to user actions and interactions
- In-depth analytics to track engagement and optimize outreach
- Ready-to-use templates to launch campaigns quickly and effectively
Important Dates to Keep in Mind
June 30, 2025 – You’ll no longer be able to create or modify Autoresponders.
September 30, 2025 – All active Autoresponders will be fully deactivated.
Leading up to the retirement date, certain features in Autoresponders will be phased out to make the transition easier and prevent conflicts with Cadences.Gradual Feature Restrictions in Autoresponders .
For any newly created or modified Autoresponders, the following limitations will apply:
Restricted system views: Views like Unread Leads, Converted Leads, Leads Shared by Me, Contacts Shared to Me, etc., will no longer be selectable.
Filter limitations: You won’t be able to use custom views that include campaign-based filters, multi-select picklists (like Include/Exclude All/Any), or filters based on related modules.
Changes to recurrence options:
For weekly schedules, multiple day selection and custom view changes will be disabled unless an end date is defined.
For monthly recurrence, choosing specific weeks and days will no longer be supported.
Additionally, all recurrence must end on or before September 30, 2025. The "No end date" option will not be available.
Folder restrictions: Creating or modifying folders within Autoresponders will also be disabled.
You can get more info from pfc-group.com.
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