Zoho Assist Introduces the New Quick Support Plugin for Faster Remote Assistance

Zoho Assist Introduces the New Quick Support Plugin for Faster Remote Assistance

Zoho introduces the latest enhancement from Zoho Assist — the Quick Support Plugin, a powerful upgrade designed to simplify and accelerate remote assistance.
This new plugin replaces the earlier Customer Plugin and allows organizations to deploy a dedicated support tool directly on customer devices. With a desktop shortcut readily available, users can instantly connect with support teams—no browser navigation or email invitations required.
The result? Faster connections, smoother workflows, and a more efficient remote support experience.
🔍 What’s New in the Quick Support Plugin?  
🔄 Flexible Access for Technicians & Customers  
Support teams can continue initiating sessions using session IDs, ensuring continuity in workflows.
At the same time, customers can now:
  • Instantly join active sessions
  • Raise support requests directly from the plugin
These requests are seamlessly routed into your service queue, improving response time and ticket management.

For raising a service queue request


🎨 Custom Branding for a Professional Experience  
Organizations can now create multiple versions of the plugin tailored for different user groups.
​
You can:
Add your company logo
Customize branding elements
Deliver a consistent, professional support interface
This ensures your support experience aligns perfectly with your brand identity.


⚙️ Simplified Bulk Deployment  
​
IT administrators can deploy the plugin at scale with ease.
​
Key capabilities include:
​
System-level installation for shared access
User-level installation for personalized usage
Silent installation via command-line tools
This makes large-scale rollouts faster, more controlled, and highly efficient.

  1. Bulk Installation Support

The Quick Support Plugin supports system-level installation, allowing all users on a machine to have access, as well as user-level installation for privacy and customization. IT administrators can use bulk installation options, including silent installation via command-line tools, for efficient deployment across multiple devices.


Key Benefits  

👨‍💻 For Technicians & Organizations  

  • Faster handling of support requests

  • Improved session management

  • Enhanced brand presentation

  • Streamlined workflows with direct customer input

👤 For End Users  

  • One-click access from desktop

  • No dependency on browsers or email links

  • Quick and hassle-free support requests

  • Faster resolution times

Alert⚠️ Important Update  

The Quick Support Plugin is set to replace the older Customer Plugin.

While the existing plugin will continue to function for a limited time, it will no longer receive updates or improvements. To take full advantage of the latest features and ensure long-term support, we strongly recommend transitioning to the new Quick Support Plugin.

Final Thoughts  

With improved accessibility, better customization, and enhanced deployment capabilities, the Quick Support Plugin marks a significant step forward in remote support.

At PFC Group, we believe this upgrade will help businesses deliver faster, more reliable, and more professional customer support experiences.

If you’d like assistance with setup, deployment, or customization, feel free to reach out to our team.

For more information, please visit www.pfc-group.com