Last year, Zoho Desk introduced the all-new ASAP Help Widget, bringing a smarter, unified, and more intuitive support experience right where your users need it. Since then, we’ve been building everything new—features, improvements, and updates—exclusively on this latest version.
While the older configurations served well in their time, they’ve now been placed in read-only mode, with no further updates or active support. And now, the final chapter is here.
Effective August 25th, support for the older ASAP web widgets and certain Mobile SDK versions will officially be phased out.
If you're still using the older setup, this is your last reminder to migrate to the new ASAP Help Widget. It’s not just about keeping up—it’s about ensuring smooth, uninterrupted customer service without functional hiccups.